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New AKD drive with ENdat 2.2 and system wont recognize feedback

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How would I know what kind of endat 2.2 I was sold, if I have the right cable for that type of 2.2 endat

No mater what we do drive wont recognize the encoder either off auto detect or manually selecting endat 2.2

what resolution will I get once this works ?

Factory seems clueless as to why we cant get it to work ?

Customer is not amused that this cant be resolved and no one from the factory has any ideas other than send everything back.

don't they have test systems at the factory that they can try out the various components for compatibility before they ship them out to customers ?

One tech said you cant use endat 2.2 with and akd drive


1 Answer

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I called John by phone to discuss as this is a situation I've been working on.

I will keep him posted as to what we find when the motor and cable are sent back for evaluation.


Thanks for your help with this situation

shadowcaster11 - Wed, 06/05/2019 - 15:21

21 days and still no answer.

shadowcaster11 - Wed, 06/26/2019 - 11:10

a month has gone by
No answers

shadowcaster11 - Tue, 07/09/2019 - 06:09

It took quite some time for the motor to come back. We were on shutdown last week but I have confirmation that we're looking at it this week.

toddevans01 - Tue, 07/09/2019 - 06:26

I just found out the delay was in getting an RMA from the factory
why is it taking weeks to a month to get a simple RMA ?
Every time I need a repair people get old and die before the RMA is issued.
This should be something that takes and hour not a month

You make us look like fools in front of the customer.

shadowcaster11 - Thu, 07/11/2019 - 13:29
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