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add a drive - no specify address option

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I am working with two laptops, one shows the specify address option (connects fine) in the add new device window, the other does not. I have tried three versions of workbench. I am not able to connect at all with the pc that does not show that feature, everything seems to be the same. Both can ping the drives. Attached is from google, but is the same as my working pc. Non working pc lacks the specify and blink and connect buttons, that whole area is blank.

Finding and Connecting to a Device

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List of suggestions recommended including determining what Firmware (FW) is in each of the seven (7) AKD drives, and utilizing the version of Workbench that matches the first two (2) segments of the FW.  Example:  FW 1.18.x.x is to be connected to Workbench 1.18.(something).
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I will call you in a moment.  There are differences between the versions of Workbench.
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